Methods of Contact
Email: itservicedesk@stratford.ac.uk
Internal telephone: Extension 3172
Direct line: (01789) 417472
In person at the IT Servicedesk reception area: B block, 2nd floor
All calls for support should be made to the IT Servicedesk. The customer assistant will issue the caller a request number and where appropriate, attempt to resolve the issue. If this is not possible, the request will be logged to an appropriate Technician for resolution and details including which technician and the estimated time of response will be emailed to the requester. The email will also contain a link to enable the progress of the resolution to be checked online. A structured survey process (approximately every second request) is in place to obtain requester feedback on the quality of service received and regular response to these emails is appreciated as an aid to constant improvement of service.
Requests for support should not be made directly to individual Computing Services team members because this by-passes the call logging system and may result in delayed or missed attention to the issue.